Toledo Symphony Hacked

Consumer Information Safe

Published Tuesday, September 24, 2019 2:00 pm

This afternoon, the Toledo Symphony announced that its computers located at 1838 Parkwood Avenue were the targets of a computer hack over the weekend.

The majority of the organization’s computers and telephones remain offline as the Symphony’s IT team determines the scope of the damage. Most files are heavily encrypted and currently unusable.

“This is a major setback for us as an organization,” says Zak Vassar, President and CEO of the Toledo Symphony. “It’s brought our productivity to a complete halt. To complicate matters, we have our Season Opener at the Peristyle is this weekend. Our box office isn’t running at full capacity, and we have lost some ground in our sales. We ask our audience for some patience as we get back up and running.”

However, some of the orchestra’s important administrative systems were spared. In recent years, the Symphony’s fundraising, ticketing, and email databases have migrated to cloud-based systems, which enable the organization to be much more nimble in the face of cyber threats.

“As we’ve become increasingly dependent on computer systems to operate our businesses, we’ve taken a proactive approach to safeguarding our organization and our patrons from being exploited,” Vassar says. “No credit card information was leaked as a result of this attack.”

The Toledo Museum of Art has generously provided the TSO staff with temporary office space, computers, and telephones so that they can resume operations.

The orchestra established limited box office service via a special telephone number: 419-418-0032. The symphony’s website is now fully operational and available for online purchases at Patrons may also stop by the box office located at 1838 Parkwood Avenue. The Peristyle’s box office will be open earlier, from 6:00-8:00, on Friday and Saturday before the weekend’s concerts.

“Thank you to the Toledo Museum of Art for supporting us during this time. They have been so generous and accommodating. Email is the best way to reach us,” says Vassar.

For more information, please contact Felecia Kanney, Director of Marketing for the Toledo Symphony at


The Toledo Symphony Orchestra is a community-supported organization of professional musicians and teachers who deliver quality performance and music education for all.

Formed in 1943 as The Friends of Music and incorporated in 1951 as the Toledo Orchestra Association, Inc., the Toledo Symphony Orchestra (TSO) has grown from a core group of twenty-two part-time musicians to a regional orchestra that employs sixty-nine professional musicians who consider the Toledo Symphony their primary employer, as well as numerous extra players annually as repertoire demands.

On January 1, 2019, the Toledo Symphony and Toledo Ballet officially merged to form the Toledo Alliance for the Performing Arts (TAPA), a new non-profit organization dedicated to providing exceptional live music and dance performances and education for the region. This partnership promises to create new and invigorating programs, provide cost and revenue synergies in operations, and integrate the arts through shared educational missions.

The Toledo Symphony reaches more than 260,000 individuals annually through performances and education programs. The series concerts (Masterworks, Pops, Chamber, Mozart in the Afternoon, and Family Series) are the critical underpinning of the orchestra’s artistic mission and regularly draw people from 135 postal zip codes. Education programs, student performances, and community concerts are held in schools, neighborhood churches, performing arts centers, and community facilities throughout the region; many are offered at no charge or provided at a reduced fee to help expand participation.

The Toledo Symphony Orchestra has events all year round. View our upcoming performance schedule now.

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